Cancellations, changes and refunds
Last updated · version 1
This English text is provided for your convenience. The Thai version of the rental agreement is the binding one.
The short version
We take no payment in advance. There is no deposit to lose and no card to charge. Cancelling is therefore, in almost every case, simply a matter of telling us.
Cancellation is free up to 24 hours before the agreed collection time.
Cancelling
Message us on LINE, or call 091 072 3336. Quote your booking reference — the NCR- code from your confirmation page — and we will confirm the cancellation back to you in writing.
You do not need to give a reason.
| When you cancel | What it costs |
|---|---|
| More than 24 hours before collection | Nothing |
| Less than 24 hours before collection | Nothing, but please tell us |
| No contact, no arrival | Nothing charged, but see below |
There is no cancellation fee even inside 24 hours. We ask for notice because a car held for someone who does not arrive is a car we could not offer to someone else — not because we will charge you for it.
Not turning up
If you neither arrive nor contact us, we hold the car for two hours past the agreed time and then release it. Nothing is charged, because nothing was taken. But we would much rather have one message than an empty car park.
If something has gone wrong — a missed flight, an illness, a change of plan — tell us, however late. We have never charged anyone for it.
Changing a booking
Changes are free and subject only to whether the car is available.
- Different dates or times — message us; we will confirm or offer the nearest alternative.
- Different car — free, subject to availability. The rate changes to that car's rate.
- Different pickup point or address — free within the free-delivery area. Beyond about 25 km from the city centre, the ฿300 delivery charge applies and we will tell you before confirming.
- Adding a driver — free. They must produce their own licence, IDP (if their licence is foreign) and passport at handover.
Extending while you have the car
Message us as early as you can. Extensions depend on whether the car is already promised to someone else, so a day's notice is far better than an hour's.
If the extension takes your total hire into a longer band, the lower daily rate applies to the whole rental, not just the extra days. A five-day hire extended to eight is re-rated as an eight-day hire throughout. See the rates page for the bands.
Returning early
Tell us and we will collect the car whenever suits you.
Where returning early moves the rental into a shorter pricing band, the rate for that shorter band applies — for example, a booked eight-day hire returned after five days is charged at the five-day rate. We do not charge a penalty for early return, but nor can we hold the longer-hire discount for a hire that did not happen.
Your deposit is returned in full at the point of collection, as normal.
If we have to cancel
Occasionally something is outside our control — an accident involving the car on the previous hire, a mechanical fault, a flooded road.
If that happens we will tell you as soon as we know, offer an alternative vehicle at the same rate or lower, and if we genuinely cannot supply anything, help you find another operator. Nothing will have been charged, and we do not consider that a complete answer — so we will do what we can beyond it.
Refunds
Since we take no payment in advance, there is normally nothing to refund.
Where money has changed hands — a deposit already paid at handover, or an amount paid for an extension that did not happen — it is returned by the same method it was paid, in cash or by PromptPay transfer, on the day.
Deposit
The deposit is separate from all of the above and is not affected by cancellation, because it is only taken at handover. Once taken, it is returned in full when the vehicle comes back, after the joint inspection. See the rental terms for the circumstances in which a deduction can be made.
Questions? LINE, or 091 072 3336 at any hour.